Visit my site

faq

faq


Payment

Payment is due before your order can be processed. Payment is entirely handled by PayPal through their secure servers. Your financial security is their highest priority. With Paypal you never give any of your personal information out. I have no access to your bank or credit card numbers when you use PayPal, only your email and shipping address. Better yet, when using PayPal you are protected from any authorized payment made from your PayPal account.

Don't have a paypal account? You do not need to have a Paypal account. You still can pay with any major credit card securely through PayPal. Just hit the "pay by credit card" button after going to PayPal. If your payment is made via a Paypal "e-check", your item will not ship until the check has cleared. This can take 5-7 days for domestic payments (within the US) and 7-14 days for international payments.

California Residents will be charged 8% sales tax. ♥



Shipping

Shipping and handling will take place as soon as payment is received. I try to stock a good amount of each product so I'm usually able to carefully pack your goodies and happily ship them to you within 2 days of your purchase, but please allow 3 days for me to get them in the mail to you.

I pack orders very carefully, however I cannot be responsible for any damages or lost items during shipment. If you are concerned about your package getting lost, stolen or damaged during shipment I strongly suggest that you insure your purchase. Please contact me for rates.

For security reasons we cannot guarantee shipment to any address other than the one Paypal sends us as the shipping address. It is your responsibility to make sure that your address on paypal is correct. If you would like to send something as a gift or to another address, please add the address to your paypal account profile when you check out and choose that as your shipping address. We can not ship to an address mentioned in the "notes to seller" or via email request.

Charges to your account/credit card will appear as "PAYPAL*WELOVECITRU"

Please feel free to contact me with any questions about your order and I will do my best to accommodate. It's important to me that you are absolutely happy :-)


Domestic Shipping (Within the United States)

Packages are shipped USPS First-Class Mail or Priority Mail with tracking and delivery confirmation. Delivery time is 2-3 business days. You will receive an email when we print the label. Packages are not insured.

If you wish to rush your order and/or have your package insured please contact me prior to your purchase and I will adjust the rates accordingly. Also, please let me know at the time of your purchase of any special instructions that should be given to USPS regarding your package delivery. Our goal is to make sure you receive your package intact and in a timely manner.


International Shipping

Packages are shipped USPS First-Class Mail International. Delivery time is 10-15 business days, however USPS asks to allow 4-6 weeks. Sadly USPS cannot track First Class Mail on international orders, so if you would like to be able to track or have your package insured, and/or rush your order, please upgrade to Priority or Express International mail. Please contact me before purchasing to get a separate invoice for these services. Last but not least, I can not be responsible for any duties, taxes or custom fees, they are the sole responsibility of the buyer.


Return & Exchanges

It is important to me that you are completely happy with your purchase. If you are for any reason unhappy with your purchase please let me know as soon as you receive it and I will be more than happy to make it right via refund or replacement upon return of the product.

Please email me any product questions you may have prior to your purchase so you are certain of what you are buying.


Wholesale & Custom Orders

♥ Need wholesale information? Contact me, I offer great discounts.

♥ Need something custom made for you? different quantity, color, text or design?

I would ♥ to customize it for you. Please email me and we'll make it happen.